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Mobile phone network problems.

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Mobile phone network problems.

Postby Caz » Sat Dec 15, 2012 12:39 pm

I've posted this elsewhere but think it deserves a thread of its own now. Vodafone is down today for the third day. Last week the Three network was down. I've never had problems with Vodafone in Warsop before and I've been with them for years. I can't understand what the problem is when it takes them so long to fix it. You can't even get a decent response from them when you ask how long it will take. In fact contacting anyone isn't easy.

I would urge everyone who has a network fault to report it to their service provider, even if you know someone else has reported it, as it seems the more reports they get, the more priority they give to sorting it out.
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Re: Mobile phone network problems.

Postby Andrew Daykin » Sat Dec 15, 2012 7:25 pm

Twitter is good for giving giving them some stick !

This is what they had to say this morning;

"Vodafone UK ‏@VodafoneUK

Good morning folks! It's Lee with you till 3pm after which time the superb Dave will take over. Let me know if you need any help :)
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Re: Mobile phone network problems.

Postby Caz » Sat Dec 15, 2012 7:40 pm

Reading their forum there are some disgruntled customers, though I suppose you get that with anything. What I find annoying is they have a fault reporting system but nobody seems to acknowledge them or update any outcomes.

http://forum.vodafone.co.uk/t5/Network/bd-p/usingnetwork
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Re: Mobile phone network problems.

Postby Andrew Daykin » Sun Dec 16, 2012 10:10 am

Just got a reply on twitter:

"Vodafone UK ‏@VodafoneUK

@AndrewDaykin Thanks Andrew. It's not reported on our Faults Board here: http://goo.gl/5gXWq if it's still down can you let me know? ^BH "


This communication company very much fails on in house communication.
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Re: Mobile phone network problems.

Postby Caz » Sun Dec 16, 2012 10:42 am

No it's not on their faults board and it's not through lack of trying on my part. I posted on their forum on Friday after following all their fault finding steps and a member of their admin replied asking me to complete a fault form so they could put it on the faults board, so I did. I didn't get any more responses and it didn't get onto the faults board.

Yesterday I posted on another thread that someone had started about Vodafone's incompetance saying my report hadn't appeared on the faults board and I got an admin reply asking me to follow their fault finding procedures and complete a fault form!!! I replied saying I didn't see the point in repeating the process as my first attempt had been ignored, but I did it anyway and put my responsed in bold type this time. It's still there and hasn't been dealt with. It's still not on the faults board.

So, they don't bother to put reported faults on their faults board and they don't acknowledge a fault if it's not on the fualts board! Makes sense! NOT! Their network coverage map actually says there's a temporary fault in this area. Type in your postcode and at the top of the map you'll see the message. http://www.vodafone.co.uk/our-network-and-coverage/uk-coverage-map/index.htm

They have acknowledged there's a fault here. Hubby reported it again on their online chat system yesterday and got a £2 credit applied to his phone as a 'good will gesture'. So if some of their staff know there's a fault, how come the rest don't!! Communications specialists???
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Re: Mobile phone network problems.

Postby Gazzer » Sun Dec 16, 2012 2:27 pm

£2 credit is hardly a good will gesture for the amount of time it's been down. You'd think they'd subtract the days you've had without service from your monthly line rental.

I know quite a lot of friends who are suffering from this at the moment. Not happy people.
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Re: Mobile phone network problems.

Postby Caz » Sun Dec 16, 2012 3:22 pm

Gaz, tell all your friends to get onto the Vodafone forum. There's only me and Lofty posting on there, yet I know there are a lot of people having this problem. People need to report the fault and be persistant. Mind you, it hasn't got me anywhere at all other than round in circles with them and frustrated!

£2 isn't bad I suppose as hubby's on PAYG, so it's not costing him anything but I think he now deserves another goodwill gesture as it's still not resolved. Daniel is on contract though and isn't getting the service he's paying for, so I'll be expecting them to reimburse him better.
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Re: Mobile phone network problems.

Postby loftyhermes » Sun Dec 16, 2012 5:29 pm

Caz, I had a pm from Vodafone, they wanted me to reply with as many details as possible but when I tried to send it, what do you know their email system has a bug and I couldn't send it. There's so much faffing about on the Vodafone site to find a way of reporting a problem. I must say that I'm now getting a connection now and again but it must be 'cos I'm up near Ridgeway and connecting to a different tower cos the signal is zero but is showing vodafone uk and not emergency calls only.
Me slow??? I get up in the morning with nothing to do and go to bed at night with half of it done.
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Re: Mobile phone network problems.

Postby Andrew Daykin » Sun Dec 16, 2012 6:11 pm

Do they now do a mast share with 02 ?

http://www.dailymail.co.uk/news/article ... gners.html
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Re: Mobile phone network problems.

Postby Gazzer » Sun Dec 16, 2012 6:29 pm

You may be interested to know where the masts are actually located in our area.

EE (Orange/T-Mobile) and O2 is located on the mast on Ridgeway Lane.
Vodafone is located on Church Street where the Shine building used to be on those grounds.
3 is located on Sherwood Street next to the Windmill Chip Shop.

Simply Search Warsop on the OFCOM website here: http://www.sitefinder.ofcom.org.uk/search
You'll have to zoom in to see the points.


EDITED: "Where the Shine building used to be on those grounds"
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Re: Mobile phone network problems.

Postby Gazzer » Sun Dec 16, 2012 6:35 pm

Interesting enough, the next closest Vodafone mast looks to be just off Debdale Lane in Mansfield, and one on Common Lane, Langwith.

They'll be quite a lot of traffic to and from those in terms of bandwidth - no wonder anyone hasn't a signal around here.
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Re: Mobile phone network problems.

Postby Caz » Sun Dec 16, 2012 8:04 pm

I wonder if they've decomissioned the mast at the Eastwood building? Maybe their contract has run out and hasn't be re-negotiated.

To register your lack of network go to the network board - not that it's done me any good but the more that post, the better.

http://forum.vodafone.co.uk/t5/Network/bd-p/usingnetwork
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Re: Mobile phone network problems.

Postby Caz » Sun Dec 16, 2012 8:18 pm

Gaz, could you post that link on your facebook so your friends know where to go to report the fault. I don't do facebook these days and you've got more friends than me. :cry: :lol:
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Re: Mobile phone network problems.

Postby Gazzer » Sun Dec 16, 2012 8:27 pm

A friend of mine on Facebook says they have called Vodafone, and their representative said it's because they are upgrading their technology ready for 4G around the area which is causing an interruption in service.

Can't see it being that to be fair.
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Re: Mobile phone network problems.

Postby Caz » Sun Dec 16, 2012 8:57 pm

I don't think they've got a clue really and they're just saying anything to fob customers off, but at least your friend was given a reason. There seems to be absolutely no communication between staff and Vodafone don't make it easy for anyone to contact them, the website is absolutely rubbish as well.

I didn't get a response on their forum so I posted on another thread as well and a moderator came on today and told me not to post in multiple threads because it slows things down! Slows things down? You can imagine what my response was.
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