by loftyhermes » Tue Apr 23, 2013 10:33 am
I sent an enquiry through the tower info page as mentioned before and had an email back from Sandeep asking for the same info as everyone else has asked. here is the email If it's not sorted by the weekend I'm changing network.
Hello Steve,
Thank you for contacting Vodafone Customer Services regarding the network.
I am sorry to learn that you are unable to access our services due to Network fault in the signal site in your area.
I would like to inform you that to help you with your network query please give us few details so we can give you the exact resolution and raise the issue to technical department.
- Location Post Code
- Does the issue happen in just one location?
- Does the issue occur if you try your SIM card in a different phone?
- Does this issue happen on 2G/3G or both. To check this, you can amend your phone's network settings, our Help Centre contains all the instructions, just select your model of phone and then select "network".
- How far you have to travel to get signal
- Do you get any error messages/tones if you’re having problems with calling/texting?
I trust this helps.
Kind regards,
Sandeep Mandal
Vodafone Customer Services
We hope you have found our Email Customer Service helpful and convenient. To contact us please click 'here'.
Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.
Me slow??? I get up in the morning with nothing to do and go to bed at night with half of it done.