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Vodafone/Mobile reception loss

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Vodafone/Mobile reception loss

Postby Caz » Fri Dec 14, 2012 10:49 am

Hubby and I are on Vodafone and had no reception yesterday and still have none today. Anyone else got the same problem?

3 Mobile was the same one day last week too. What's happening with the mobile reception?
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Re: Vodafone/Mobile reception loss

Postby Gazzer » Fri Dec 14, 2012 4:29 pm

I believe Vodafone were having problems yesterday but were than later resolved.

People still experience problems should just power off and power on their device and/or disable 3G.
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Re: Vodafone/Mobile reception loss

Postby Caz » Fri Dec 14, 2012 7:17 pm

I eventually managed to contact Vodafone and they say there is a network problem in our area that they are working on. It's still not working in Warsop though. I went to Asda and I have a decent signal from there, but back in Warsop there's none!
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Re: Vodafone/Mobile reception loss

Postby Andrew Daykin » Fri Dec 14, 2012 8:43 pm

Just had two failed mobile calls so looks like the problem goes on. Has someone nicked the cabling. The mast is listed as being near the Health Centre.
I'm no expert, so please correct me if I'm wrong.
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Re: Vodafone/Mobile reception loss

Postby Caz » Fri Dec 14, 2012 8:56 pm

I'd suggest everyone with Vodafone problems gets on their forum and reports it. It does look like the problem is wider.
http://forum.vodafone.co.uk/t5/Network/ ... ingnetwork

Here's a transcript of the conversation I had with Vodafone this morning:

Nirali: Hello, you're chatting with Nirali, one of Vodafone's online customer service specialists. May I take your full name and mobile number please?
You: Carol Hill ***********
Nirali: Hello Carol, good morning
Nirali: How are you?
You: I have had no reception at all today from home and had the same problem yesterday. I'm in the NG20 area. Other people in my area are having the same problem. I have reception outside of the area.
Nirali: Carol, I apologise for the inconvenience which you are facing with the network. I will surely check that with our technical team
Nirali: Please help me with the full postcode
You: Thank you. I have posted to our local forum and other people have the same problem. My husband and son are also on Vodafone and are experiencing the same. I've checked on the Vodafone forum and nothing in my area has been reported.
You: My full postcode is NG20 0**
Nirali: Thank you. I understand your situation. i extremely apologise for the inconvenience. Please bear with me, I will surely check that for you and also report the issue if it is not reported
You: I haven't had reception at other locations in the Market Warsop area either, so it's not just from my house. The problem is at least with all of the NG20 0 area.
Nirali: I understand. Thank you for the information. I will surely check this for you
Nirali: Meanwhile could you please do soft reset on your phone?
You: Soft reset done on both mine and my husband's phones and still no reception on either.
Nirali: In order to resolve your query I'll need to verify your details for security purposes. Let me ask you a few questions in order to assist you.
Nirali: What was your first school ?
You: What has my school got to do with the network being down? I just want to report a problem with the Vodafone network! There's nothing wrong with my phone and other people have no reception either.
Nirali: Carol, I understand. That is just the security question on your account to verify the details
Nirali: Carol, as I have just checked it with our technical team and can confirm that the site is down in Postcode NG20 and it is reported as well. Our engineers are working on this issue. It will be resolved at the earliest. As you are unable to use your services. I request you to contact us once you get the network back and we will help you with the best goodwill gesture for this inconvenience.You: Thank you Nirali. It isn't easy contacting anyone at Vodafone. Fortunately I've never had a problem like this and I've been with Vodafone for many years. Hopefully the problem will soon be resolved. Thank you once again. Carol
Nirali: You're welcome! It was my pleasure to help you today. Hope you have a wonderful day. Take care. Bye
You: Bye
Nirali: I again apologise for the inconvenience which you are facing
Nirali: It will be resolved soon
Nirali: Bye
Nirali: :-)
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Re: Vodafone/Mobile reception loss

Postby Caz » Fri Dec 14, 2012 9:01 pm

Everyone having problems with the Vodafone network should put in a fault report. I'm reliably informed that they don't do anything until they get a certain number of fault reports. The more reports they get, the more they give it priority!

It's not easy trying to get in touch with them but I eventually found their e.mail page which has the option to chat with an advisor.

https://help.vodafone.co.uk/system/self ... ANGUAGE=en
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Re: Vodafone/Mobile reception loss

Postby Caz » Fri Apr 19, 2013 10:46 pm

Here we go again! This is the third day without a signal on Vodafone! I suggest everyone who's having a problem should get onto their forum and complain as once again, they're not admitting there's a network fault! :roll:
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Re: Vodafone/Mobile reception loss

Postby moanersRus » Sat Apr 20, 2013 2:59 pm

I remember a few years back we had an issue on Orange and they kept saying there was no issue. after month they finally resolved it. i found out that they wanted to run one mast less so turned one off with the intention of it not coming back on . but no-one in edwinstowe could get a signal (very patchy)
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Re: Vodafone/Mobile reception loss

Postby Andrew Daykin » Sat Apr 20, 2013 7:30 pm

I find Warsop , well Church Warsop has a great Tmobile singnal the 3g works a treat for the interwebby :D
I'm no expert, so please correct me if I'm wrong.
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Re: Vodafone/Mobile reception loss

Postby loftyhermes » Sun Apr 21, 2013 5:07 pm

I'm still on a weak signal on our street, just! but I think it's because I'm up near Ridgeway and getting the signal from the tower (No.1053) at Red Brick House.
Caz, I've just been on the Ofcom site http://www.sitefinder.ofcom.org.uk/search that Gaz mentioned in the other thread about the Dec. downtime and I've just noticed that if you click on the pin for the mast there pops up details about the mast and an option to send an enquiry to Vodafone about it, might be another option to try out
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Re: Vodafone/Mobile reception loss

Postby Gazzer » Sun Apr 21, 2013 10:06 pm

I'm with the EE network (formerly Orange/T-Mobile) and this time last year the Orange signal was horrendous in Warsop, couldn't even get a 3G signal it was that poor.
Before I upgraded towards the end of last year and sent them an e-mail asking if the service is likely to improve as my contract was coming to an end and I would be looking elsewhere, they took my postcode and they assured me engineers are going to be working in our area to improve the signal prior to launching the new EE network - and they did. I cant complain about EE now, great service and I'm glad I didn't change providers.

As for Vodafone, everyone seems to be complaining about their signal who I bump into at the moment, it's becoming a regular occurrence with the sound of things. I'd be looking elsewhere I'm afraid.
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Re: Vodafone/Mobile reception loss

Postby Caz » Mon Apr 22, 2013 2:59 pm

Vodafone have refunded me £5 so far. They say there's a major problem that they're working on but don't know how long it will take. At least that's what the online chat person said.

The Vodafone forum is useless! The reps on there just keep asking questions and giving no answers, nor do they acknowledge they have a problem, so we're going round in circles and I think that's just delaying tactics. They've now given me a link to the 'contact us' page, which I've already been to. The e.mails they send back are not only in broken English, but they don't make sense.

As far as networks are concerned, I don't know of one that hasn't had problems, so in my opinion there's nothing to choose between them.
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Re: Vodafone/Mobile reception loss

Postby Warsop Person » Mon Apr 22, 2013 3:14 pm

My work phone is on EE and I have to agree with Gazzer, there were issues a couple of years ago on orange but this last 6 - 12 months the signal seems to be a lot better and I have not noticed any issues with either 2G or 3G signals.

My personal phone has been on O2 for the last 10 years and I have never had any issues other than poor signal about 3 weeks ago, they sent a voice message to tell me there was an issue and it was rectified within 2 hours. The O2 signal appears very comsidtsnt and there are no 3G black spots that I have noticed locally, I can even get decent 3G in the middle of the forest.

One thing I will say though, it is harder to notice at home because being connected to wifi and using Internet based messaging platforms may make it appear that all is good when it's not.
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Re: Vodafone/Mobile reception loss

Postby loftyhermes » Tue Apr 23, 2013 10:33 am

I sent an enquiry through the tower info page as mentioned before and had an email back from Sandeep asking for the same info as everyone else has asked. here is the email If it's not sorted by the weekend I'm changing network.



Hello Steve,

Thank you for contacting Vodafone Customer Services regarding the network.

I am sorry to learn that you are unable to access our services due to Network fault in the signal site in your area.

I would like to inform you that to help you with your network query please give us few details so we can give you the exact resolution and raise the issue to technical department.

- Location Post Code

- Does the issue happen in just one location?

- Does the issue occur if you try your SIM card in a different phone?

- Does this issue happen on 2G/3G or both. To check this, you can amend your phone's network settings, our Help Centre contains all the instructions, just select your model of phone and then select "network".

- How far you have to travel to get signal

- Do you get any error messages/tones if you’re having problems with calling/texting?

I trust this helps.



Kind regards,

Sandeep Mandal
Vodafone Customer Services

We hope you have found our Email Customer Service helpful and convenient. To contact us please click 'here'.

Thank you for being a Vodafone customer and I hope you enjoy all that Vodafone has to offer.
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Re: Vodafone/Mobile reception loss

Postby loftyhermes » Tue Apr 23, 2013 2:00 pm

Update just posted on the forum,



Hi Guys,



The issue has been raised for investigation with our engineers under reference INC679154.



At the moment we don’t have a timescale for when it will be resolved, although we are working on getting this back up and running.



James
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